Terms and conditions

Purchases on turnerlightweighttents.com

  • Although lead times for tents and shelters are usually between 8-10 weeks, please contact me for before ordering to confirm lead times.
  • Storage bags and accessories currently ship in 3-5 business days.
  • If for any reason I am unable to fulfil your order, I will contact you as soon as possible.

Payments

  • Payments can be made using Visa, Master card, American Express or Paypal via secure 168 bits encryption (the highest level commercially available).

Confirmation of order

  • Once an order is placed using the online shop, you will receive an automatic email confirmation. Please contact me at the earliest opportunity if any of the details are incorrect.

Returns

  • You can return your goods within 14 days of receipt of goods (except customised goods) provided that all returned items are unused. TLT cannot accept goods back that cannot be sold as new.
  • Please ensure that you make provision for the safe return of goods using a tracked postal service.
  • All return postage costs are the customers responsibility except in the case of defective goods.